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OUR FOOD JOURNEY

1986

1986

Launched the Food, Safety, Cleanliness & Condition Standards across our restaurants

2007

2007

Established Supply Chain Quality Management System Audits for Vendors and Commissaries

2014

2014

Introduced our Customer Satisfaction Survey in order to measure our performance versus our customers expectations

2017 – 2018

2017 – 2018

Voice of the Customer Platforms received the highest recognition in the 6thInternational Best Practice Competition, Dubai UAE in 2018, and the Best Practice Award for private sectors in the Philippines in 2017

2021

2021

Celebrated our Global Food Safety Week with the theme “Safe Food Today for a Healthy Tomorrow”

2022

2022

Smashburger, Coffee Bean & Tea Leaf, Chowking, and Jollibee named among America’s Favorite Restaurant Chains by Newsweek

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STORIES OF JOY: FOOD

Our FOOD Roadmap

     We have identified three focus areas towards serving food people trust. Learn more about the goals we have set and our updates for each.

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FOOD SAFETY

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FOOD QUALITY

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NUTRITION & TRANSPARENCY

Ernesto Tanmantiong

Ernesto Tanmantiong

President & Chief Executive Officer

“Our Sustainability Agenda serves as an anchor for sustaining our growth momentum while contributing to create a better future for all.” 

Wally T. Mateo

Wally T. Mateo

Head of Global Quality Management

“We aim to build customers trust, create more value, and promote sustainability thru Food Safety & Quality Management Excellence.”

Ciarán Duffy

Ciarán Duffy

Vice President, Head R&D JFC Regional Brands, Head R&D Jollibee PH and Global

“We believe that transparency in nutrition and sustainability is critical in driving the highest quality of great tasting food to meet the evolving needs of our consumers.”

Arsenio Sabado

Arsenio Sabado

Chief Human Resources Officer

“Being resolute in our employees’ importance to JFC, we hope that everyone’s experience in and with the organization is an optimal and joyful one.”

Grace Tan Caktiong

Grace Tan Caktiong

Chair and President, Jollibee Group Foundation

“We established a foundation that works for and with our communities, with empowerment and sustainability as program goals.”

Ruth Angeles

Ruth Angeles

Global Organization, Leadership, and Culture Head & Philippine Regional HR Head

“It is our commitment to cultivate a culture where inclusion is celebrated, varying ideas are valued and encouraged, and everyone feels secure to be their authentic selves while contributing our best to JFC’s goals.”

Valerie Amante

Valerie Amante

Chief Legal, Ethics, and Compliance Officer
Assistant Corporate Secretary

“We strive to maintain the highest standards of ethics and compliance, ensuring that integrity, respect, lawful practices, and stewardship are integral to how we do business.”

Richard CW Shin

Richard CW Shin

Chief Financial Officer
Chief Risk Officer

“We are taking significant steps in strengthening our commitment to Sustainability, in order to deliver meaningful impact.”

Michael T. Ong

Michael T. Ong

President, Supply Chain Philippines

“Our vision is to leave a legacy of environmental responsibility.”

Jose “Pepot” Miñana

Jose “Pepot” Miñana

Chief Sustainability & Public Affairs Officer

“As a global food company, we are responsible and deliberate with our actions and their impact,  and we are making our sustainability measures the way of the future.”