Jollibee Group Brands Named Among America’s Favorite Restaurant Chains
March 13, 2023The Jollibee Group continues to spread Pinoy pride in the US! Newsweek, a premier news magazine and website, together with…
OUR FOOD JOURNEY
1986
Launched the Food, Safety, Cleanliness & Condition Standards across our restaurants
2007
Established Supply Chain Quality Management System Audits for Vendors and Commissaries
2014
Introduced our Customer Satisfaction Survey in order to measure our performance versus our customers expectations
2017 – 2018
Voice of the Customer Platforms received the highest recognition in the 6thInternational Best Practice Competition, Dubai UAE in 2018, and the Best Practice Award for private sectors in the Philippines in 2017
2021
Celebrated our Global Food Safety Week with the theme “Safe Food Today for a Healthy Tomorrow”
2022
Smashburger, Coffee Bean & Tea Leaf, Chowking, and Jollibee named among America’s Favorite Restaurant Chains by Newsweek
STORIES OF JOY: FOOD
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Food Safety as a Way of Life
March 13, 2023The Food Safety Cleanliness & Condition (FSC) Star Awards is held annually and is a highly awaited event in the…
Our FOOD Roadmap
We have identified three focus areas towards helping make peoples lives better. Learn more about the goals we have set and our updates for each.
FOOD SAFETY
Goal
Continue to serve great tasting and safe foods through rigorous audits and certifications yearly across all our stores, commissaries, and logistics.
Status
100% of our stores, commissaries, and logistics worldwide
undergo various internal and/or third-party assessments yearly.
*Covered in the scope are 12/17 key brands for stores, 16/16 manufacturing plants, and 3/6 Logistics Centers
FOOD QUALITY
Goal
Responsibly source key ingredients from suppliers.
Status
In 2023, we will create and deploy a responsible sourcing program for focused categories: poultry, beef, packaging (fiber, resin), palm oil, coffee, dairy, and agricultural products (vegetables). Our focus will be on creating a baseline, setting targets and goals for future years by partnering across our value chain.
NUTRITION & TRANSPARENCY
Goal
Provide customers with a variety of options, by ensuring that our brands offer meal choices that are in line with JFC’s Global Nutritional Criteria, and the World Health Organization’s dietary guidelines, starting with Jollibee Key markets.
JFC’s Global Nutritional Criteria is measured thru meals that are 750 calories or less. Identified sodium, sugar, and fat reduction initiatives are to be in line with WHO dietary guidelines for adults.
Status
As part of our internal review, we have identified 20 new meals that have a calorie count of 750 or less, which we will begin to offer in key Jollibee Markets in 2023. We are in the process of expanding our scope across our brands globally.
*Covered in the scope are Jollibee Key Markets: Philippines, North America, Vietnam, UK.
Ernesto Tanmantiong
President & Chief Executive Officer
“Our Sustainability Agenda serves as an anchor for sustaining our growth momentum while contributing to create a better future for all.”Â
Wally T. Mateo
Head of Global Quality Management
“We aim to build customers trust, create more value, and promote sustainability thru Food Safety & Quality Management Excellence.”
Ciarán Duffy
Vice President, Head R&D JFC Regional Brands, Head R&D Jollibee PH and Global
“We believe that transparency in nutrition and sustainability is critical in driving the highest quality of great tasting food to meet the evolving needs of our consumers.”
Arsenio Sabado
Chief Human Resources Officer
“Being resolute in our employees’ importance to JFC, we hope that everyone’s experience in and with the organization is an optimal and joyful one.”
Grace Tan Caktiong
Chair and President, Jollibee Group Foundation
“We established a foundation that works for and with our communities, with empowerment and sustainability as program goals.”
Ruth Angeles
Global Organization, Leadership, and Culture Head & Philippine Regional HR Head
“It is our commitment to cultivate a culture where inclusion is celebrated, varying ideas are valued and encouraged, and everyone feels secure to be their authentic selves while contributing our best to JFC’s goals.”
Valerie Amante
Global General Counsel, Ethics Head, and Compliance Officer
“We strive to maintain the highest standards of ethics and compliance, ensuring that integrity, respect, lawful practices, and stewardship are integral to how we do business.”
Jai Rastogi
Chief Procurement Officer
“Sustainability is a natural part of being a successful business, in fact it is a responsibility. We are committed to drive meaningful progress and continue to evolve to meet social and
environmental challenges.”
Richard CW Shin
Chief Financial Officer
“We are taking significant steps in strengthening our commitment to Sustainability, in order to deliver meaningful impact.”
Michael T. Ong
Head of Supply Chain, Philippines
“Our vision is to leave a legacy of environmental responsibility.”
Jose “Pepot” Miñana
Chief Sustainability & Public Affairs Officer
“As a global food company, we are responsible and deliberate with our actions and their impact, and we are making our sustainability measures the way of the future.”
Reports
Learn more about the Jollibee Group’s commitment
to sustainability through our published ESG reports